Refund Policy

Last Updated: December 15, 2023

1. Introduction

At DASLHSKLNCS, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website or directly from our company.

By purchasing our products or services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Refund Eligibility

2.1 Digital Products and Software

For digital products, software licenses, or dashboard templates purchased through our website:

  • Refunds are available within 14 days of purchase if the product has not been downloaded or activated
  • If you have downloaded or activated the product, refunds may be issued at our discretion based on the specific circumstances
  • Proof of product defect or significant discrepancy from advertised features may be required

2.2 Consulting Services

For consulting services, custom dashboard development, or other professional services:

  • Deposits and retainer fees are generally non-refundable as they secure our time and resources
  • For services billed on an hourly basis, refunds may be considered for hours not yet rendered
  • For fixed-price projects, refunds will be prorated based on the percentage of work completed
  • Services that have been fully delivered are not eligible for refunds

2.3 Subscription Services

For subscription-based services:

  • New subscribers may request a full refund within 7 days of initial subscription purchase (first-time subscribers only)
  • Prorated refunds may be available for the unused portion of a billing period if you cancel your subscription
  • Annual subscriptions canceled within the first 30 days may be eligible for a partial refund at our discretion
  • No refunds will be issued for subscription renewals if the cancellation request is received after the renewal date

2.4 Training and Workshops

For training sessions, webinars, or workshops:

  • Full refunds are available up to 7 days before the scheduled event
  • Cancellations made 2-7 days before the event may receive a 50% refund
  • No refunds will be issued for cancellations less than 48 hours before the event
  • You may transfer your registration to another person at no additional cost

3. Conditions for Refund

To be eligible for a refund, you must meet the following conditions:

  • The refund request must be submitted within the eligible timeframe as specified above
  • You must provide proof of purchase (order number, receipt, or invoice)
  • The product or service must not have been used in its entirety or substantially completed
  • For physical products (if applicable), items must be returned in their original packaging and in an unused condition
  • For digital products, you may be required to confirm that all copies have been deleted from your devices

We reserve the right to deny refund requests that do not comply with these conditions or that we determine to be fraudulent or abusive of our refund policy.

4. Refund Process and Timeframes

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@daslhsklncs.com with the subject line "Refund Request"
  2. Include your order number, purchase date, and the reason for your refund request
  3. Provide any relevant documentation to support your request
  4. Our team will review your request and respond with further instructions if needed

4.2 Processing Time

We strive to process all refund requests promptly:

  • Initial review of your refund request will be completed within 3 business days
  • Once approved, refunds will be processed within 5-10 business days
  • The time it takes for the refund to appear in your account depends on your payment method and financial institution

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

  • Credit card purchases will be refunded to the original card
  • PayPal payments will be refunded to your PayPal account
  • Bank transfers will be refunded to the originating bank account
  • Alternative payment methods may require additional processing time or documentation

5. Exceptions to the Refund Policy

The following situations are generally not eligible for refunds:

5.1 Non-Refundable Items and Services

  • Custom-developed dashboards or reports created to your specifications
  • Services that have been fully delivered and accepted
  • Products or services clearly marked as non-refundable at the time of purchase
  • Subscription renewals after the renewal date has passed

5.2 Special Circumstances

We may make exceptions to our standard refund policy in certain situations:

  • Product or service did not function as described or advertised
  • Technical issues prevented access to or use of the product or service
  • Special circumstances beyond your control (with appropriate documentation)

These exceptions are considered on a case-by-case basis and are at the sole discretion of DASLHSKLNCS.

6. Cancellation Policy

6.1 Subscription Cancellations

You may cancel your subscription at any time:

  • To cancel, log into your account and follow the cancellation instructions, or contact customer support
  • Cancellation will take effect at the end of your current billing period
  • You will continue to have access to the service until the end of your paid period
  • We do not provide refunds for the remaining unused days in the current billing period unless specified in section 2.3

6.2 Project and Service Cancellations

For ongoing projects or services:

  • Cancellation requests must be submitted in writing to your project manager or to cancellations@daslhsklncs.com
  • You will be billed for all work completed up to the date of cancellation
  • Deposits or retainer fees may be forfeited as stated in your service agreement
  • Early termination fees may apply for certain service contracts as specified in your agreement

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

Any changes to our Refund Policy will only apply to purchases made after the revised policy is posted. Purchases made before the changes will be subject to the policy in effect at the time of purchase.

8. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us using the information below:

DASLHSKLNCS Customer Support

Flat 15d Collins Drive
Lake Jodiestad, BT66 7RR
United Kingdom

Email: refunds@daslhsklncs.com

Phone: +44 891 860 6672

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (GMT).

9. Legal Rights

This Refund Policy does not affect your statutory rights. If you are a consumer in the European Union or the United Kingdom, you have certain statutory rights regarding refunds and returns that cannot be limited by this policy.

In case of any discrepancy between this Refund Policy and applicable consumer protection laws, the applicable laws will prevail.